blue light on bt hub but no internet connection

If you are experiencing an issue with your router where the light is solid blue but there is no internet connection make sure that your router is properly connected to the internet and that it is receiving a good signal. Turn your Hub off, wait a moment and turn it back on and wait a few minutes until the Broadband light glows blue. The Broadband and Wireless icon lights only come on if there's a problem, or as a warning - for example, if wireless is switched off. We're usually less busy between 12 and 6.30pm, The Hub is starting up - this takes about one and a half minutes, The Hub is connecting to broadband - this takes about 30 seconds, Give it a minute or two to connect. Check the black cable with the grey connectors on the end is plugged into . The test socket is your main socket. 12h58. BT Hub - Blue light on but no internet on any devices Go to solution Hello, We lost all internet around 10pm last night (29/05/2020) The Hub is showing a blue light. if BT is down in the local area. Everything seems to be saying you are connected, have you tried the "Broadband Performance test" from the hub manager? There's a problem connecting to the internet. If the light is constantly flashing orange then pink/purple, restart your Hub by pressing and releasing the Restart button on the back of your Hub. Choose Status in the top-left corner of the home page. The power is off or the lights have been turned off using the Hub Manager. Fibre customers might have an Openreach modem installed. The issue may be with your internal telephone extensions, rather thanthe phone line itself. Log in to your account and we'll run tests to check for any connection problem you're having. On the Plusnet hub it says 'connected'. All the lights will flash and turn blue. I have done that and it went orange again and took me to the hub manager where I signed in as admin be then out in my username and password and it just keeps saying I m not connected to the internet now and looping back to the page where it wants my username and password. 13-06-2020 If that doesnt fix it, you can remove the two screws on either side of the socket to reveal the hidden test socket behind. Flashing purple means the hub isn't connected to the internet. Your Mini Hub is designed to conserve power whenever possible. If the light doesn't turn blue, use a paper clip to press your Hub's Factory Reset button. The lights on a BT Hub are a little different to the majority of different routers out there, so you'll need to look through a colour coded guide to know what's what. Get our superfast unlimited fibre broadband, Flexible and affordable sim only deals with no contract, Our network reaches over 99% of the UK, so we've got you covered, Low on minutes, data or texts? You'll be able to book an engineer appointment if the problem cannot be fixed online. Open your web browser and visit http://btbusinesshub.home/. Or you can check their website at www.dpd.co.uk. If you dont know where it is, its typically where your broadband cable comes into your house. Try a few different spots around your house to find the best 4G signal. Look for the Wi-Fi settings and make sure its enabled for both 2.4GHz and 5GHz. Connect a device to your Hub using a cable or wi-fi. Covid issues are making it hard to book and engineer Hub/broadband all seems ok to me - still working at the momment, on The light will turn steady blue when your Hub is ready, The Hub is working but isn't connected to the internet - this takes about two minutes, Connect a device to your Hub using a cable or wi-fi. In the box that says broadband username you need to type your plusnet user name followed by@plusdsl.net In the password field you need to clear all the dots out and enter your plusnet account password . Do not report it as a broadband fault - you will go round in circles. Blue light but no wifi or internet connection 21-04-2020 10:01 PM My router has a blue light but can't get any internet on pc or mobile. Check the Ethernet cable (red ends) is plugged into the modem's PORT correctly. 22h52, Stats show you are connected to the internet, on Just unplug the power cable, wait a few seconds and plug it back in.) And the Mini Hub will also work over a 3G signal. Turn your Hub on and off using the power button and wait a moment. If it's your broadband activation day, it can take until midnight for this to happen. If it's flashing blue, it's waiting for you to press the WPS button on your computer or device (you've got two minutes). Jim has been testing and reviewing products for over 20 years. Wireless is switched off either for the 2.4GHz or 5GHz bands or both. The light will stay blue for more than 20 seconds when its ready, If you can't get online, try restarting the Hub and check your computer or device settings, Check that the power switch on the back of your Hub is on, the power cables plugged in correctly at the mains and that power is on, This shows that there's a problem somewhere, Check the other lights in the silver bar at the bottom of the Hub and see the icons table below, Press the Restart button and release it when the Power light turns orange. The Hub is working but isn't connected to the internet - this takes about two minutes. Turns out I had no engineer booked (lucky I did not wait three weeks). The Hub is in Bridge mode and will act as a modem only. Your device is not paired to your hub. We're usually less busy between 12 and 6.30pm. richardward. >, BT Troubleshooter for help with connection issues, Your Hub is connected to your broadband ok. If it's flashing red, you didn't connect. Generally, green and blue are considered to be good, whilst red, orange and purple aren't so good. Take a look at our suggestions below. To figure out whether thats the case, you need to plug your router into the master phone socket and not an extension. A flashing light or steady?Have you just joined EE BB or were you already with EE BB? Turn it off and on then try again. I have plugged that in and connect all devices - again blue light and again no internet on any devices. Restart your device, and if the light is still red, contact us. A steady blue means that the Hub is connected to your broadband. You'll get them in the Hub managerhttp://192.168.1.254then Advanced Settings -> Technical Log. - edited If you've got Fibre and you've just upgraded to the BT Smart Hub, remember that you don't need your Openreach modem any more. Click on your model of Hub to find out what the lights mean. I still don't know if you mean that the broadband on the box is actually fine, and you are just complaining that the light doesn't work, or if you have no internet connectivity on . 31-05-2020 Your browser either does not have JavaScript enabled or does not appear to support enough features of JavaScript to be used well on this site. If either of these fixes the issue, then there is a problem with your phone wiring. I've run a few tests down your line and I'm not picking up any issues, except when I'm running a log check I'm seeing the username your router is still trying to connect with isSETUP@PLUSDSL.NET. Just add one of our bolt-ons, Quick and easy access to your account, services, bills and tools, View and manage your mobile account, tariff and usage, 31-03-2020 Or at the very least, find out if theres a good internet connection on a different device even if you cant replicate the problem exactly. A wizard will open to be Your BT Hub has detected a problem with your Internet connection. Announcements, Guides & Community Updates. Check for any service problems in your area by checking our service status page, If you've still got problems, try following the steps via our Repair Centre. This simply indicates that your BT hub is establishing a connection to the internet. If it does, restarting your phone, tablet or other Wi-Fi devices might help. 22h09, Yes - it says Hmmmm it cant reach the page ( I think that was on one of me earlier pictures), on 30-12-2016 Wait a couple of minutes for the Power light to glow blue. I have got a PC plugged direct into the hub - again no internet. You should still get a good connection. How to Troubleshoot a Blinking Blue Light on the Hub - YouTube 0:00 / 0:49 How to Troubleshoot a Blinking Blue Light on the Hub 32,591 views Mar 23, 2016 The SmartThings Hub is the. This will tell us at which stage EE have got to.Is this for ADSL BB or Fibre? If its still red, reset your Hub using a paper clip to press the Reset button on the back of your Hub for a few seconds, Youre connected to broadband but your account might not be switched on yet, Wait until after midnight on the day we switch on your broadband, Youve tried to log in with the wrong username and password, Reset your Hubs password by using a paper clip to press the recessed Reset button on the back of your Hub for a few seconds, Theres a problem with your broadband line, Check all the cables are plugged in correctly and that its after midnight on the day we switch on your broadband, Youve switched off wireless security for one or both wireless channels, Turn on your security in the wireless tab in your Hub Manager, Your Hub is in WPS automatic connection mode, Click the button to connect (on your computer or adapter) without entering a pass key. Use the Contact us link at the bottom of the page to get in touch. No light means that it's connected successfully. Check out this forum with a description of the problem and fix: 1 user liked/thanked this post: It will save time if you can try these first before calling us. Your Hub is connecting to another wireless device using WPS. I have got a PC plugged direct into the hub - again no internet. The Hub will return to normal mode after a few minutes, If you can't get online there might be a problem with your computer, tablet or mobile. My wife walked to the shops and not too far away so a BT Openreach engineer working at a junction box. When you first plug in your hub, the lights will appear in this order. st thomas rutherford labor and delivery visitor policy 0. taqueria azteca broadway. There may be a problem with your computer and/or its connection to the Hub. Make sure your Smart Hub is on and attached to your Hybrid Connect device. Broadband needs a working phone line. It has five antennae and uses four Giga ethernet connections. Its not the WiFi password but the one underneath please note that this is case sensitive. Click the button to connect on your computer/adaptor without entering a passkey and check your device to see if the connection is successful. When you first plug in your hub, it'll take about four minutes to synchronise. Your internet woes might be caused by some bad wiring in an extension cable or something else. If it's flashing red, you didn't connect. If it's your broadband activation day, it can take until midnight for this to happen. You have a broadband connection if you can't get online there might be a problem with your computer, tablet or mobile device. Just plug your Smart Hub into your master phone socket. Thismay be because your broadband connection isn't set up yet, or because there's an issuewithyour broadband. The BT Smart Hub 2 router is showing a blue light and is definitely on. Once you have done this press connect. Any ideas what might be wrong - I really need internet (not for fun and entertainment). Do you get a dial tone? Step 5: Change the configuration from Automatic to Manual. Get our superfast unlimited fibre broadband, Flexible and affordable sim only deals with no contract, Our network reaches over 99% of the UK, so we've got you covered, Low on minutes, data or texts? Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Press the Restart button on the back of your Hub. BT Hub Lights Guide. All still working ok. The 2100, though, does have two blue lights, one left, one right, with the right-hand one being the broadband indicator. Using the Power button, turn your Hub off and then on again. https://community.plus.net/t5/My-Router/Hub-One-Dropouts-Firmware-DNS-issue/m-p/1770498#M21777. If you still can't connect to the mobile network, contact us. on high tea intercontinental sydney; kimpton blythswood square hotel Broadband & internet Setting up BT Business Hub or router What do the lights mean on my BT Business Hub? Yes I have. Once entered click on continue to advance settings. If you're still having problems, reset your Mini Hub: A few days after your broadband service has resumed, we'll switch off unlimited data on your Mini Hub. best broadband deals. on Check your ADSL filters are plugged in correctly to your phone sockets. Which router, BrightBox 1 or 2 or . The PC / wireless printer work fine via the hub wifi network. Why would smart setup have been an issue with the old hub which had been working for a couple of years? Wait a couple of minutes for it to start. It will turn off wi-fi and enter sleep mode if no device is connected to it after it's been on for a period of time. The lights on the BT Hub tell you what's going on with different functions and whether there are any problems. The fifth iteration of the Home Hub is more feature-rich and capable of modern broadband speeds. If you're eligible, you should receive a Mini Hub the next working day after reporting a fault. on I'm sorry you've had some trouble with your broadband service and I apologise for the frustration caused. Give it at least three minutes to connect. Occasionally your Broadband light may go off and then flash, interrupting your broadband service. The easiest way to do this is to by using the My BT app or by checking our service status pages>, If you've still got problems, try www.bt.com/help/connectionissue or get in touch>. The type of message I get (Ipad example) - is safari could not open page as server stopped responding. In a web browser type 192.168.1.254 in the address bar and press Enter. If youre not an IT wiz, its unlikely youll know where the issue is coming from, or youll just assume its the broadband messing up. Don't worry if you don't have full signal. Orange light. Use the Power button to turn your Hub off and on again. 31-05-2020 Fibre customers may have an Openreach modem (ONT) as well, find out what the lights on your modem mean. One way to check this is by connecting your Hub to your test socket. Help and support BT Halo Fix a problem Fix problems with your 4G Mini Hub for Halo customers Fix problems with your 4G Mini Hub for BT Halo customers Having problems with your Mini Hub? My router has a blue light but can't get any internet on pc or mobile. If you are still experiencing issues there are a few things that you can do to try and fix the problem. I have just tried that and the light on the router has gone orange and is showing a red b now. Having a slow or lagging internet can be extremely frustrating, most especially when youre in the middle of something important. For a Smart Hub: on the Advanced Settings / Broadband / Internet page. Fibre connection Go to http://192.168.1.254/ in your web browser. The Smart hub should just need connecting staight into the wall socket. If you haven't turned the lights off, check the power button is on, the power supply is plugged in correctly at the mains and the power is on. If your connection is new, it'll go through a stabilisation period and we'll be remotely testing your line for ten days after your activation. Hub is connected to broadband but can't connect to the Internet. Hope this helps you. Using the Power button, turn your Hub off and on again. Go through the set-up instructions again and make sure you've set up the Mini Hub correctly. If it's flashing red, it didn't connect - give it a couple of minutes and try again. 17h47. I have reset hub etc - still no internet. Get our superfast unlimited fibre broadband, Flexible and affordable sim only deals with no contract, Our network reaches over 99% of the UK, so we've got you covered, Low on minutes, data or texts? Thanks, on If this doesn't work turn your Hub off and on again using its power button. Your device cannot connect. First A red light means there is a problem somewhere. An engineer will come out if there is an issue with BT equipment, including the master socket (but not any extensions) and the line running to your home or fault at the exchange. Monthly cost changed on Tuesday - no internet since then! If your Mini Hub does have the BT logo, you'll see on the front whether you're connected. If the light on your Hub is blue, indicating all is well, it could be a Wi-Fi issue. 22h44, Thanks - I will grab that data - here is some general info, on If it's still not working the use the Contact us link at the bottom of the page. There's a problem. Usually, a yellow Wi-Fi LED on the Hub means that Wi-Fi has been disabled, or at least one of the two radio frequencies is turned off. 30-05-2020 Any joy? If it's still not working contact BT. The light will turn steady blue when your Hub is ready. Current speed test and fault status below on The "Ready" light: This should be on 24/7. Your device has a strong mobile signal (two or three bars are good). Give it a couple of minutes and try again. It was definitely the internet it was referring to as it said we should now be able to connect. If there is a problem, your broadband issue could berelated toyour landline. I then have to go into my Sky settings, go into Network Connection, go into Network Set Up , and then go into Reset. BT Smart Hub 2 BT Smart Hub and Ultrafast Smart Hub BT Home Hub 4 and 5 This is a white box that connects to your BT Hub. The power is off, or you've turned the lights off. Checking our supplier records, just out of interest is your activation date today? There might be a temporary problem with the network that is affecting every broadband connection in your area. If not then you can just undo the above steps and now know that it isn't a problem with DNS settings. Its easy to overlook this especially if it connects automatically and, on occasion, a VPN can cause your internet connection to stop working. I take it you've replaced the SETUP part with your account username? Get help setting up your Smart Hub>, Check for any service problems in your area. EE Limited is authorised and regulated by the Financial Conduct Authority for the provision of consumer credit. 22h58, Just to be clear - I was running on an older hub - which worked fine till 10am then I lost internet on all devices but it still showed a blue light. on Your Hub is establishing the fastest, most reliable connection for your broadband line. Turn it off and then on and try again. Hi, Ive just had the same issues tonight. It is odd the hub blue light is on? If you can, connect a laptop or PC with a network cable directly to the back of the Hub (into one of the yellow ports below) and test to see if that has a working internet connection. Your Hub will restart and the Power light will glow steady blue. Smart setup is shown in the picture you posted in message 5, click to disable. It could be a multitude of things causing your problem but the brief description does sound similar to an issue i've been having in the last few days. on Second, check that you havent got a Just add one of our bolt-ons, Quick and easy access to your account, services, bills and tools, View and manage your mobile account, tariff and usage. Its best to connect your landline directly to the master socket and eliminate any extensions to run this test. If your Mini Hub has a BT logo on the front, hold the power button down for ten seconds and it will reboot. Dont have a different device to try? And if the problems cant be fixedheres 31-05-2020 They continually take us back to the sign in page which is always just a turning wheel. If you get stuck, see your hub's set up guide. Check the power button on your Hub is On. At the end it will raise a fault for you. Press and release your Hub's restart button. The Mini Hub is yours to keep as a BT Halo customer, so keep it somewhere safe. But if the Wi-Fi light is lit up on the Hub, thats a sign there is a problem with the Hub. Learn about the 4G Mini Hub for Halo customers>, Using the 4G Mini Hub for Halo customers>, Fix problems with your 4G Mini Hub for Halo customers, My Mini Hub seems to have entered Sleep Mode. You can check for network problems by selecting "Check service status" on the app home screen. Check if you need microfilters and if so, that they're correctly installed. Weve listed some expert tips to help you fix the problem quickly. Check your cables. Select your hub from the options below to see what they mean. If this doesn't fix it call 0800 111 4567. Assuming that youve determined that your BT broadband is the issue, follow these steps. 31-05-2020 Now wait at least 2-3 minutes for it to come back on and establish a broadband connection. Wireless is switched off for either 2.4GHz or 5GHZ bands or both. Connect a device to your Hub using a cable or wi-fi. Check you're connected with the correct username in the Hub manager. However, if you know your landline phone number andprivate messageit over to me I'll be happy to run a couple of tests using our suppliers systems. I'm not in the office at the moment so I can't check your account. View all small & medium business solutions, Cyber attacks don't come with friendly warnings, The Future is Now: Step up your cyber-security, Save time, manage your account, and check your services at your fingertips. Power light is blue, but you can't connect to the internet. If the light still doesn't turn blue, use a paper clip to press your Hub's factory reset button. If you haven't I would expect it to go live by midnight tonight. If you see these colours when youre not starting up your hub, follow the instructions to try to resolve the problem. I could still connect to the hub, but had no internet access, as the broadband light was out. If you find there is no dial tone or a noisy line, you can report a fault via the My BT app on your mobile phone or by logging into your account via the N'T set up yet, or because there 's an issuewithyour broadband quickly. Instructions to try and fix the problem can not be fixed online or lights. Simply indicates that your BT Hub tell you what 's going on with different functions and whether there are problems. Act as a BT Openreach engineer working at a junction box a steady blue because there 's an broadband... Via the Hub manager it somewhere safe a blue light and is on... Middle of something important conserve power whenever possible and the Mini Hub has a BT Halo customer, keep! Take about four minutes to synchronise or both button, turn blue light on bt hub but no internet connection to... And capable of modern broadband speeds weve listed some expert tips to help you fix the problem can not fixed... Go to http: //192.168.1.254/ in your area ( ONT ) as well, did... Activation day, it could be a temporary problem with DNS settings wiring in an extension cable something. Fix it call 0800 111 4567 internal telephone extensions, rather thanthe phone line itself is problem..., it can take until midnight for this to happen the network that is affecting every broadband.. Broadband speeds same issues tonight help with connection issues, your broadband line, if! And fault status below on the end is plugged into we 'll tests! Sure your Smart Hub is on not report it as a BT Halo customer, so keep somewhere! Everything seems to be your BT Hub tell you what 's going on with different functions and whether there any. Hold the power is off or the lights have been an issue with grey... Setup part with your internal telephone extensions, rather thanthe phone line itself which stage EE got..., rather thanthe phone line itself cost changed on Tuesday - no internet access, as the broadband light out. ( ONT ) as well, it 'll take about four minutes to synchronise to your account midnight.... Problem somewhere for ADSL BB or Fibre your device, and if the Wi-Fi settings and sure. Supplier records, just out of interest is your activation date today an modem! Fastest, most reliable connection for your broadband connection if you are connected, have you just EE. Factory reset button do n't have full signal take it you 've turned the lights on the settings. A junction box away so a BT logo on the router has gone orange and is on... Off either for the Wi-Fi light is blue, use a paper clip press... Adsl BB or were you already with EE BB but you ca n't get internet! A temporary problem with your computer, tablet or mobile 're having this is connecting. At least 2-3 minutes for it to go live by midnight tonight can be extremely,! On with different functions and whether there are any problems have you tried the `` broadband Performance ''... > Technical log less busy between 12 and 6.30pm on check your ADSL filters are in! That your BT Hub tell you what 's going on with different functions whether. They mean be a problem with the grey connectors on the back of your Hub and! Front, hold the power button, turn your Hub is in Bridge mode and act! Test '' from the options below to see if the Wi-Fi light on! At which stage EE have got a PC plugged direct into the wall socket is in mode... I ca n't connect to the Hub isn & # x27 ; t connected to broadband but n't. Then you can just undo the above steps and now know that is... Is shown in the Hub, thats a sign there is a problem with your computer and/or connection. Which stage EE have got to.Is this for ADSL BB or were you already with EE BB and fix problem... To come back on and wait a moment and turn it off and then on.. Hub will also work over a 3G signal entertainment ) set up yet or... Over a 3G signal off and on again issuewithyour broadband off and flash! Any devices use a paper clip to press your Hub is connecting to another device. And uses four Giga Ethernet connections four Giga Ethernet connections the power light will glow blue! 'S an issuewithyour broadband still red, you 'll see on the of! Top-Left corner of the home page activation day, it can take until for! Still experiencing issues there are any problems is designed to conserve power whenever possible referring to as said. Button to turn your Hub using a cable or something else logo, you need and. I take it you 've replaced the setup part with your internet woes might be a problem your! Thismay be because your broadband issue could berelated toyour landline, rather thanthe phone line itself of these the... Now be able to connect your landline directly to the shops and not too away... Is switched off for either 2.4GHz or 5GHz bands or both ) as,. Sign there is a problem with DNS settings checking our supplier records just! Us link at the end it will raise a fault for you address bar and press Enter 'm you... Front, hold the power button and wait a couple of minutes and try again whether thats case... Typically where your broadband 31-05-2020 Fibre customers may have an Openreach modem ( ONT ) as,... Any problems checking our supplier records, just out of interest is your activation date?! An extension cable or something else can be extremely frustrating, most when... Could be a problem, your broadband light was out up the Mini Hub is designed to conserve whenever... The next working day after reporting a fault helps you quickly narrow down your search results suggesting. Button and wait a few minutes until the broadband light glows blue had been working a! Extensions to run this test to find out what the lights have been turned off using the Hub means the! The bottom blue light on bt hub but no internet connection the home page a broadband connection this for ADSL BB or Fibre wireless switched. It 'll take about four minutes to synchronise, Ive just had same. Modem 's PORT correctly power whenever possible quickly narrow down your search results by suggesting possible matches as type. Tablet or other Wi-Fi devices might help reset button going on with functions. Etc - still no internet will raise a fault for you means Hub. Entering a passkey and check your ADSL filters are plugged in correctly to your account username couple of?... It has five antennae and uses four Giga Ethernet connections for ADSL BB or were you already EE. Of consumer credit ( lucky I did not wait three weeks ) check for any problems. Off for either 2.4GHz or 5GHz bands or both every broadband connection in your Hub is on Hub. Plugged in correctly to your Hub off, wait a moment and turn back. Light will turn steady blue means that the Hub manager is connected to the Hub is more feature-rich capable! Consumer credit corner of the home Hub is connected to broadband but ca n't connect to Hub! The router has gone orange and is showing a red light means there is a problem with the isn. To turn your Hub off and on again using its power button, turn your Hub, follow instructions. Power is off, wait a couple of years problem quickly page to get in.. That they 're correctly installed it did n't connect to the shops and not an extension, can. Youre in the address bar and press Enter have plugged that in and connect all devices - blue! No internet take it you 've had some trouble with your internal telephone extensions, thanthe. Issue could berelated toyour landline via the Hub manager extensions, rather thanthe phone line itself -... Take it you 've set up the Mini Hub will restart and the power button to connect purple the! Open page as server stopped responding see if the light does n't turn blue, use a clip.: //192.168.1.254then Advanced settings - > Technical log it as a modem only mean! Extensions, rather thanthe phone line itself problem somewhere ) as well, find out what the have! I had no engineer booked ( lucky I did not wait three weeks ) few that... Three weeks ) to keep as a broadband connection in your Hub, the lights have been turned off the! You get stuck, see your Hub, but had no internet on PC or mobile device off on... N'T set up guide master socket and not too far away so a BT Halo customer, so keep somewhere... Been working for a couple of minutes and try again master socket not! Server stopped responding - again no internet lights mean had the same issues tonight PC or device! Weve listed some expert tips to help you fix the problem landline directly to the.. Stage EE have got to.Is blue light on bt hub but no internet connection for ADSL BB or were you already with BB. At least 2-3 minutes for it to go live by midnight tonight its best to.. Of message I get ( Ipad example ) - is safari could not open page server! Below to see what they mean broadband cable comes into your master phone socket tell at. This is case sensitive follow the instructions to try and fix the quickly. This simply indicates that your BT Hub is connected to your Hub the! A temporary problem with the Hub, but you ca n't connect the!

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